IT Support Pricing

PRICING

Simple, Transparent IT Support Pricing

I keep pricing clear and straightforward where possible. All general IT support is billed hourly, while parts, hardware, software licences and third-party services are typically quoted separately.

For larger jobs or projects, I can provide an estimate or fixed quote before work begins so you know what to expect.

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$60/hour

For general IT support, troubleshooting, setup and configuration.
Computer repairs and troubleshooting
Networking and Wi-Fi support
Microsoft 365, email and software issues
Servers, NAS and backup support
Smart home and general IT support
Excluding Call-Out (See Below)
Weekends are Priced Differently (See Below)

Additional Costs & Pricing

Parts, Hardware & Software

Hardware, software, licences, subscriptions and third-party services may be charged separately and may need to be paid upfront before ordering.

Call-Out / Travel Fees

Call-out fees are calculated at $0.98 per km, based from Carlisle, WA.

Weekend Rate

$65/hour
Applies to bookings carried out on Saturdays and Sundays.

Card Payment Surcharge

Card payments incur a 2.38% gateway surcharge.

Priority & Emergency Support

Priority or emergency support is charged at $70/hr for same-day or immediate assistance, subject to availability.

After-Hours Support

After-hours support, after 9:30pm AWST, may attract a 10% surcharge.

Job Deposits

Some jobs may require a deposit, especially where hardware, software, materials or larger blocks of time are required.

Quotes & Consultations

Short quotes and consultations under 30 minutes are free.

Consultations over 30 minutes are charged at a $35 flat fee, where no technical work is performed.

No Fix = No Fee

A conditional No Fix = No Fee policy may apply to some jobs. Please refer to the Terms & Conditions for details.

Pensioner Discount

A pensioner discount may be available. Please contact me for more information.

Contact Me Today!

Pricing Disclaimer: Most support work is charged at $60/hr. Parts, hardware, software, licences and third-party services are charged separately and may require upfront payment. Priority or emergency support is $70/hr, after-hours support after 9:30 pm AWST may attract a 10% surcharge, and call-out fees are calculated at $0.98/km from Carlisle, WA. Card payments incur a 2.38% surcharge. Short quotes under 30 minutes are free, while longer consultations may be charged at a $35 flat fee. Some jobs may require a deposit. Pensioner discounts may be available. Conditional No Fix = No Fee terms apply — please refer to my Terms & Conditions.

Testimonials

What My Clients Say

Real feedback from Perth locals and small businesses I’ve helped with computer repairs, networking, Wi-Fi, Microsoft 365 and general IT support.

    
 
 
         
   Shmoo Burnie 
 
 
 
 Trustindex verifies that the original source of the review is Google. Can not speak more highly of the service received from Joe's IT Solutions. As a former IT professional myself, I'm rarely in need of IT support but when I do, I need an expert to take the problem off my hands and that's where Joe comes in. He's a legitimate problem solver, well-presented, courteous and very well priced. Would gladly recommend to any and all that need the help whether for something small at home or even level 2/3 sys admin. 10/10.
  
 
        
   Fraser Klimaitis 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've called Joe for several issues now (ongoing wi-fi troubles and problems with a personal laptop) and he has always been quick to respond, efficient and extremely helpful with his assistance. He effectively explains any problems as they arise and will find a solution. 100% recommend.
  
 
        
   Maria Matheson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Professional, excellent communication and genuinely wants to help resolve your IT issues. So impressed and will definitely be using Joe’s services again in the future. Highly recommend. Thank you so much Joe!
  
 
        
   Minh Long Le Dinh 
 
 
 
 Trustindex verifies that the original source of the review is Google. Joe has been very kind to help me setting up my place with smart home devices, and offered great technical advice to make it an optimal spaces. He truly cares about his work and make it the best it can be. I am very fortunate to work with a professional like him. I would definitely come back again to him for future work and highly recommend him if you are in need of technical solutions
  
 
        
   Shelia Diane 
 
 
 
 Trustindex verifies that the original source of the review is Google. Joe’s IT Solutions provides top-notch IT support with a personal touch. He helped me with some troubleshooting of my laptop issues. Joe is knowledgeable, efficient, and fair with pricing. His quick response times and excellent communication make him a reliable choice for anyone needing IT assistance in Perth. Highly recommended!
  
 
        
   Simon 
 
 
 
 Trustindex verifies that the original source of the review is Google. Joe is nothing short of a wizard. And also a top bloke. Cheers Joe
  
 
        
   Keenan Levis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Joe's been a fantastic help with some laptop issues and upgrades I've needed sorted in the last 3 months. Problems were fixed quickly, communication was excellent and he was fair with his pricing. I'd recommend him to anyone needing IT help!
  
 
        
   Christian Ho 
 
 
 
 Trustindex verifies that the original source of the review is Google. Joe fixed my MacBook rebooting problems after it failed to load for several days. In less than an hour, Joe fixed the system and it was running smoothly. Would definitely come back for any IT problems.
  
 
  
 
  
 
   Google rating score: 5.0 of 5, based on 8 reviews 
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more